RETURN & REFUND POLICY
Our Returns Promise
We want you to love your Edge of the Meadow purchase. If you're not completely satisfied, you can return items within 30 days of receiving your order for a refund.
UK Returns
How to Return:
- Contact us at design@edgeofthemeadow.com within 30 days of receiving your order
- We'll provide you with our return address and return instructions
- Pack the item securely in its original condition
- Send via Royal Mail (we recommend tracked postage for your protection)
- You are responsible for return postage costs
Refund Process:
- Once we receive and inspect your return, we'll process your refund within 5-7 business days
- Refunds will be issued to your original payment method
- Original shipping costs are non-refundable (unless the item is faulty or we made an error)
International Returns
How to Return:
- Contact us at design@edgeofthemeadow.com within 30 days of receiving your order - please don't send items back without contacting us first
- We'll provide return instructions and our UK return address
- You are responsible for all return shipping costs from your country to the UK
- We recommend using a tracked service for your protection
- You are responsible for any customs fees on the return shipment
Please Note:
- International return shipping can be expensive. We're happy to discuss alternative solutions such as store credit - please contact us before returning
- For low-value items, we may offer a partial refund or store credit without requiring a return
Refund Process:
- Once we receive and inspect your return, we'll process your refund within 5-7 business days
- Refunds will be issued to your original payment method in GBP
- Original shipping costs are non-refundable (unless the item is faulty or we made an error)
- We cannot refund return shipping costs
Faulty or Incorrect Items
If you receive a faulty or incorrect item, we will:
- Provide a full refund including original shipping costs
- Cover the cost of return shipping (we'll provide a prepaid return label for UK customers or reimburse international return costs)
- Offer a replacement if preferred
Please contact us immediately with photos of any faulty items.
Return Conditions
To be eligible for a return, items must be:
- Unworn, unwashed, and unused
- In original condition with all tags attached
- In original packaging where applicable
- Returned within 30 days of delivery
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale or clearance
- Personalised or custom-made items (if applicable)
- Items returned after 30 days
Exchanges
We don't offer direct exchanges. If you'd like a different item, please return your original purchase for a refund and place a new order.
Damaged in Transit
If your item arrives damaged, please contact us within 48 hours with photos. We'll arrange a replacement or full refund at no cost to you.
Contact Us
For all returns and refund queries, please email Anjali at design@edgeofthemeadow.com
EDGE OF THE MEADOW
Ffowlers Bucke
The Street
South Harting,
GU315QB
United Kingdom
What if I wish to cancel my order ?
You just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our website. You can also email us at design@edgeofthemeadow.com . If you use this method we will e-mail you to confirm we have received your cancellation.
Goods exempt from cancellation and returns:
The following items are non returnable / exempt from cancellation:
Fabric samples.
Fabric by the meter - Fabric samples are available to purchase for approval before proceeding with your order of fabric.
Sale items
Bespoke items
What if I have paid for something that is not in stock?
If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
Please contact design@edgeofthemeadow.com if you would like more information on returns.
