INTERNATIONAL SHIPPING & CUSTOMS
Customs Duties & Import Taxes
When ordering from outside the UK, please be aware that your order may be subject to import duties, customs fees, and taxes determined by your country's customs authority. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs.
Important Information:
- We cannot predict or control customs charges - these vary by country and are set by your local customs authority
- You will be contacted by your local postal service or customs office if any fees are due
- Customs charges must be paid before your package can be delivered
- We complete all required customs declarations accurately, declaring the full value of your order
European Union Customers
Important VAT and Customs Information:
When you order from outside the UK to an EU country, your package may be subject to Value Added Tax (VAT) and customs clearance fees upon arrival in your country. These charges are determined by your country's customs authority and are your responsibility as the recipient.
What to expect:
- Your local postal service or customs office will contact you if fees are due
- VAT rates vary by EU country (typically 19-25%)
- Some countries also charge customs handling fees (€5-€15)
- These fees must be paid before your package can be delivered
- We cannot predict the exact amount as it varies by country and product value
Our commitment:
- We complete all customs declarations accurately and honestly
- We declare the full value of your order as required by law
- We cannot mark packages as "gifts" or undervalue items to avoid fees
Delivery times: Please allow extra time for customs processing in your country. EU deliveries typically take 6-10 business days including customs clearance.
United States Customers
Please note that US customs regulations are subject to change. Currently, items under $800 may enter duty-free, but proposed changes to US import laws may result in customs duties and taxes being applied to all imports regardless of value. As the recipient, you are responsible for any customs duties, taxes, or fees imposed by US Customs.
Rest of World
Customers in other countries should check with their local customs office to understand potential duties and taxes before ordering. Most countries have a "de minimis" threshold for low-value items, but this varies by location.
Our Commitment
All international orders are shipped via Royal Mail with full customs documentation. We declare all items honestly and cannot mark packages as "gifts" or undervalue items to avoid customs fees, as this is illegal.
